Conrad Tulum Riviera Maya Hotel, Tulum - Reviews, Rooms Options & Prices 2025

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Key details

About the Resort

Carretera Cancun Tulum 307, Tulum, Mexico, ROO 77774

Conrad Tulum Riviera Maya features a natural sanctuary situated directly on the white sand and clear waters of a pristine and secluded bay, providing guests with a therapy for an unplugged beach vacation. This 5-star Tulum hotel offers amenities including a private beach area, outdoor swimming pool, fitness center, and on-site dining options.

Rooms & Amenities

Rooms and suites at Conrad Tulum Riviera Maya feature air conditioning, flat-screen TVs, coffee machines, and free toiletries, with some offering balconies and plunge pools. Guests can choose from 349 oceanfront and tropical accommodations, with the Ceiba rooms providing access to exclusive club amenities.

Dining Options

Dining options include a restaurant serving American, Greek, and Mexican cuisine, as well as 11 bars and restaurants offering diverse menus. Breakfast features buffet, à la carte, and continental choices to accommodate various preferences.

Leisure & Services

Conrad Tulum Riviera Maya offers a variety of leisure activities such as snorkeling, kayaking, and yoga sessions. Five resort pools, beach games, and a state-of-the-art fitness center enhance guests' stay, while the on-site spa provides various treatments for relaxation.

Location & Transportation

The hotel offers personalized concierge services to help organize excursions to nearby attractions, including the Tulum Archaeological Zone and the Sian Ka'an Biosphere Reserve. Transportation features include self-parking and valet options, with the nearest airport being Cozumel International Airport, 35.5 miles away.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Room

Max:

2 persons

52 m²

Bed options:

1 King Size Bed

Sea view

Shower

Coffee machine

room details

Check Prices

King Room

Max:

2 persons

52 m²

Bed options:

1 King Size Bed

Sea view

Shower

Coffee machine

room details

Check Prices

King Room Mobility accessible

Max:

2 persons

52 m²

Bed options:

1 King Size Bed

Sea view

Shower

Coffee machine

room details

Check Prices

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Price and Room Availability Calendar

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Getting around

Explore available ways to reach your dream destination

City Center

Tulum 13.1 mi

Airports

Aeropuerto de Playa del Carmen (PCM) 25.7 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Really good Breakfast Buffet

The breakfast buffet at Conrad Tulum was an very nice experience, featuring a plethora of made-to-order stations that catered to every dietary preference. As a food lover, I was genuinely impressed with the number of fresh options, including some standout vegan dishes that even a non-vegan like me enjoyed. It’s truly a buffet like no other that set the perfect tone for my day.

Cheryl123. USA, 2024-05-15Read full review on

Relaxing Spa Experience

The spa at Conrad Tulum was a sanctuary of relaxation. I was thrilled with the spa treatments I received, particularly the couple's massage. The ambiance was serene, and the therapists were incredibly skilled. It was the perfect getaway from the hustle of everyday life, making it a must-try for anyone visiting the resort.

Peter88. UK, 2024-06-10Read full review on

Stunning Room Design

My room at the Conrad Tulum was nothing short of stunning. It was spacious, beautifully decorated, and had a balcony that offered amazing views. I particularly loved the outdoor tub, which was amazing for enjoying the sunset. The design struck a perfect balance between luxury and comfort, making me feel right at home.

John_Smith. Canada, 2024-07-20Read full review on

Excellent Entertainment Options

The variety of entertainment options at Conrad Tulum was impressive. I especially enjoyed the ability to watch live sports in the common areas. The large screens were perfect for catching games, and the atmosphere made it a lively experience. I enjoyed some fantastic drinks while cheering for my favorite teams with friends.

JeanDoe. Australia, 2024-08-25Read full review on

What’s included

General

No smoking on site
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Private beach
Elevator
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Fireplace
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Diving
Snorkeling
Cycling
Pool tables
Yoga class

Services

Paid airport shuttle
Valet parking
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Poolside snack bar

Business

Business center
Meeting/ Banquet facilities

Children

Board games
Children's menu
Children's pool
Children's play area
Kids club
Game room

Spa & Leisure

Infinity pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Sun terrace
Leisure/ TV room
Spa & wellness center
Sauna
Jacuzzi
Pedicure
Manicure
Facial
Treatment room
Beauty treatment
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Pool with view
Make up services

Room features

Air conditioning
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Curtains

Location

Carretera Cancun Tulum 307, Tulum, Mexico, ROO 77774

Map view

Carretera Cancun Tulum 307, Tulum, Mexico, ROO 77774

City landmarks

Beach

Playa Coba

2900 ft

Playa Chemuyil

2300 ft

Mall

Hacienda Dona Isabel

4400 ft

Beach

Xcacel-Xcacelito

1.5 mi

Carr. Chetumal Km.250

Riviera Maya Golf Club

1.1 mi

Punta Sur viewpoint

1.4 mi

Chan Chemuyil

1.5 mi

Beach

Santuario de la Tortuga Marina Xcacel Xcacelito

1.7 mi

Beach

Playa Xcacel

1.6 mi

Cenote

1.6 mi

Beach

Xcacel Beach

1.6 mi

Grande Bahia Trail

Casa Kukulcan

1.7 mi

Tulum

ATV's Xtreme

1.8 mi

Beach

Akumal Beach

3.0 mi

Lake

Cenote Xunaan-Ha

1.8 mi

Xcacel-Xcacelito Sanctuary

1.9 mi

Rumbo Pozos De Agua Est. 13

Jungle Place

2.1 mi

Carretera Cancún-Tulúm Km 107

Aktun Chen Natural Park

2.2 mi

Xcacelito Beach

2.3 mi

Unnamed Rd

Parque Aventuras Mayas

2.3 mi

Highway 307 between Akumal and Xel-Ha Km 107

Aktun Chen

2.7 mi

Cenote Media Luna

2.7 mi

in the heart of the Riviera Maya

Aktun Chen Cenote

2.7 mi

Coral and Turtle Sighting

2.8 mi

Carret Pto Juarez-tulum Int Loc 1 Villas Ma Km 104 Besides Villas Maya front desk

mexicarteakumal

3.0 mi

Carretera Tulum-Cancun Km 93 Fraccion 4

Xelva Eco Park

3.0 mi

Camino a Uxuxubi S/N

Akumal Monkey Sanctuary

3.0 mi

Beach

Cabanas On The Beach

2.9 mi

Desires

2.9 mi

turtle beach

2.9 mi

Reviews and Ratings

Feedback from previous guests about their experience

78%

liked the resort and would come back again

7.8/10

Very good

Rooms

9.3

Location

8.5

Service

7.0

Dining

7.0

Earl

United States of America, January 2025

7.8/10

I had a lovely stay at this hotel. The rooms were spacious and well-designed, making it a comfortable retreat after a day of exploring. I found the staff to be attentive, though there were moments where they seemed distracted. The dining options catered well to various dietary needs, but I did experience an unfortunate meal. Overall, the value was fitting for the level of comfort provided, but there were small areas for improvement.

Rooms

9.0

The rooms were large, very well designed, and super cozy, offering great closet space and beautiful outdoor areas.

Service

7.0

The service was generally kind and attentive, but there were instances when staff members seemed to be preoccupied with their phones.

Location

Dining

7.0

The dining experience had a phenomenal selection accommodating various dietary restrictions, but I had a couple of disappointing meals in the evenings.

Facilities

8.0

The facilities were well-maintained and added to the overall pleasant experience.

Margaret

United States of America, November 2024

7.4/10

I had a nice stay at this hotel. The rooms were spacious, thoughtfully designed, and super cozy, making it a comfortable retreat. On the flip side, the service felt a bit inconsistent at times, and while the dining options were good, they could be improved to cater to more tastes. Overall, it's a decent spot, especially for the price I paid.

Rooms

9.0

The rooms were spacious and very well designed, featuring great closet space and cozy outdoor areas.

Service

6.0

While some staff members were attentive, there were times when I noticed them distracted on their phones, which affected the service.

Location

8.0

The location was convenient with easy access to nearby attractions, which made exploring the area quite enjoyable.

Dining

7.0

The dining options were nice, but I did have a couple of disappointing meals; the food could better cater to different dietary needs.

Facilities

7.0

The hotel had solid facilities, but I think there’s room for improvement to really enhance the guest experience.

Albert

United States of America, October 2024

8.4/10

I had a lovely stay at this hotel with spacious and well-designed rooms that had great outdoor space. The staff was super friendly and attentive, which added to the overall pleasant experience. However, the dining options were somewhat hit or miss, and I found some meals to be below expectations. The facilities, especially the pool area, were really nice, making the stay worthwhile.

Rooms

9.0

The rooms were large, very well designed, and cozy, with ample closet space and great bathrooms. I really enjoyed the outdoor space.

Service

8.0

The staff were always kind and attentive, which made me feel welcomed during my stay.

Location

9.0

The hotel was conveniently located, making it easy to explore nearby attractions and activities.

Dining

7.0

Dining was a bit of a mixed bag. Some meals were excellent while others didn't quite hit the mark, but there were options for various dietary restrictions.

Facilities

8.0

The pool and other facilities were well-maintained and enjoyable, contributing positively to my stay.

Mary

United States of America, September 2024

8.2/10

I had a wonderful stay at this hotel, with spacious and beautifully designed rooms that made me feel right at home. The service was consistently friendly and helpful, although sometimes they seemed a bit distracted. The dining options were decent, but I would’ve loved a bit more variety. Overall, the hotel had some fantastic amenities, but the Wi-Fi situation could have been better since it came at an extra cost.

Rooms

10.0

The rooms were large and very well designed, featuring great closet space and a cozy outdoor area that made my stay really relaxing.

Service

7.0

The staff was super friendly and always eager to help, although at times they were preoccupied with their phones.

Location

Dining

7.0

Dining at the hotel was nice; I had a couple of great meals but was hoping for more options on the menu.

Facilities

9.0